Home deliveries of medication

Please contact us by telephone on 01302 785549 if you would like us to post out ongoing medication to your home address.

Routine medications such as flea / worm / tick control can be sent out as long as we have a fairly recent weight for your pet on file.

Medication for ongoing health issues can also be posted to you – if your pet is due for a check up then depending on the condition we may be able to prescribe extra medication to ensure you do not run out if you are physically unable to attend the practice due to COVID-19 restrictions. Please check here for updates on our services in general during this time.

Medication will be posted 1st class signed for via the Royal Mail unless we have discussed otherwise – please bear in mind that postage is taking longer than normal at present and let us know if you require something urgently so that we can arrange a next day delivery where possible.

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COVID-19 Updates

We are currently able to offer most services but please be aware that there may be a longer wait time than normal for non emergency appointments. To discuss an appointment please call us on 01302 785549.

We require all our clients to adhere to social distancing guidelines in order to protect our staff and clients.

We require clients to adhere to these rules beyond 19/07/21 as our health and safety policy has not changed. Please observe the following when you come for your appointment:


• Be prepared to wait outside or in your car until we are ready for you – please either ring the doorbell or ideally phone us to let us know you are waiting.

• Wear a face covering to cover your mouth and nostrils. Please note that there are no exceptions to this rule. If you have a medical reason that you cannot wear a mask or young children that cannot wear a mask then we will not be able to permit you access to the building. We will still be able to treat your pet but you will need to wait outside and we will speak to you over the phone where necessary.

• Attend the practice as a group of 2 or less where possible.

Do your best to remain 2 metres away from staff member or any other clients waiting outside. Please be aware that we will need to ask you to wait outside the consulting room whilst we examine your pet – you will be able to see and converse with the vet but will need to remain at a safe distance.

If you are self isolating due to symptoms of coronavirus please arrange for a friend or relative who is not self isolating to bring your pet to the practice.

Pay by card if at all possible.

For collections of medication, parasite treatments, food etc. please come between 1pm and 3pm on a weekday so that we are able to assist you quickly without crossover between clients waiting for appointments (home delivery of medication is available where appropriate.)




There is currently no evidence that pets can transmit this strain of coronovirus to humans – please see the WHO’s current advice for further information or updates on this. It is however theoretically possible that an infected person could transfer the virus onto a pets fur as with any other object so we would encourage you to try avoiding petting animals you don’t know and to wash your hands well before and after handling any pets.

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Ticks and tick borne diseases

Do you regularly check your dog for ticks? These bloodsucking parasites may start off tiny but they can cause serious harm to your dog– spreading diseases such as Babesiosis and Lyme disease. Make sure you check your dog for ticks, especially around their head and tummy. Ticks are common but hard to spot and tick-borne diseases are on the rise.

Ticks feed on dogs for days causing both discomfort and sometimes passing on serious infections such as Lyme disease. Using a product to kill ticks quickly will reduce the risk of these diseases being transmitted.

A study has shown that as many as 1 in 3 dogs carry ticks without their owners realising. 1

Ask us about broad-spectrum, easy-to-give cover to free your dog and family from the worry of ticks and other key parasite threats. External parasites such as ticks and fleas are one of the most common causes of skin allergies and irritation that we see and routine treatment can help to prevent these problems and avoid prolonged and expensive treatment.

For the most cost effective way of maintaining protection against ticks and other parasites year round you can have a look at our practice health plan or give us a call for more information.

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  1. Abdullah S, et al. Parasit Vectors 2016;9:391.

Itching and allergies in dogs

Constant itching in dogs can be caused by a number of problems and can lead to hair loss and damage to the skin leading to further infections and further itching in a vicious cycle.

A number of infectious causes exist for itching – the most common are:

  • Fleas
  • Mites (demodex or sarcoptes)
  • Bacteria
  • Fungi

These may all have differing presentations and may require testing with a skin scrape / hair pluck and microscopy to be confirmed. The good news is these infections can all be treated and this may resolve the itching problem.

If, however, itching continues in the absence of any of these issues we may need to consider an allergic cause. Dogs can be allergic to a wide variety of things including food (even “hypoallergenic” foodstuffs such as duck, fish or rice) and environmental allergens such as certain species of grass or tree.

Blood testing can help to identify both environmental allergies and food allergies and intolorences that can cause your dog’s itch. This information can then be used to try and limit or avoid contact with these allergens. Food allergies can often be treated with a change of diet or with a special clinical diet where proteins have been “hydrolysed” to prevent them from triggering an allergic reaction. Environmental allergies may require long term treatment with medication to prevent itching and regular bathing with medicated shampoo to remove allergens as well as bacteria and fungi from the skin surface and coat.

As always please contact us if you would like to discuss anything or would like any further information!

Parvo Virus

We’ve had a lot of calls lately about whether parvo virus is present in the area and what can be done to minimise the risk to our dogs.

The symptoms of parvo virus usually include bloody / watery diarrhoea and vomiting but presentation can vary depending on age and vaccination status. Please call a veterinary practice immediately if you suspect your dog may have this illness. The virus is often fatal but rapid treatment gives the best chance of a positive outcome.

You can check on the ParvoAlert twitter to see if any cases of parvo have been reported in your postcode (https://twitter.com/parvoalert?lang=en).

The most important preventative measure you can take for your dog is vaccination – both initial puppy vaccines and yearly booster vaccines are important for maintaining your dog’s protection. Vaccines never 100% guarantee immunity but give your dog a much better chance of fighting off the virus if they do come in to contact with it.

If cases have been reported recently in your area you reduce the risk of infection by avoiding areas with high dog traffic such as parks – the virus is shed in the faeces of infected dogs but can live for a long time in the environment anywhere an infected dog has been.

Disinfection can also help to prevent the spread of parvo virus – the virus can be carried on shoes, which can be disinfected for safety if you have unvaccinated puppies or immunocompromised dogs in your home or have visited a high dog traffic area after a parvo outbreak. Not all disinfectants are effective against parvo – feel free to contact us for advice on which to purchase.

Finally, some breeds of dog inlcuding labradors, rottweilers and dobermans are at increased risk of contracting parvo and their response to vaccines is often poorer. You can counteract this by giving an extra vaccine (after the initial puppy vaccines) at ~16 weeks of age and by giving the first annual booster early at ~10 months of age.

Please feel free to contact us if you would like any further information.

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